Setting the stage

In order to make this lab seem more realistic, we will be describing this imaginary scenario.

Situation

  • We all work for a large multi-national insurance company

    • Our company is in the midst of digital transformation

    • It is looking at modernizing practices and leveraging new technologies

  • A small team was asked to:

    • review the way insurance claims are currently being processed

    • provide advice on potential improvements

  • That team is currently very small (about 4 people)

    • Findings will be presented to the board

    • If they are convincing, the team will be granted the resources to implement the recommendations

  • The next sections in this chapter are the materials that were presented to the board