Setting the stage
In order to make this lab seem more realistic, we will be describing this imaginary scenario.
Situation
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We all work for a large multi-national insurance company
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Our company is in the midst of digital transformation
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It is looking at modernizing practices and leveraging new technologies
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A small team was asked to:
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review the way insurance claims are currently being processed
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provide advice on potential improvements
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That team is currently very small (about 4 people)
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Findings will be presented to the board
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If they are convincing, the team will be granted the resources to implement the recommendations
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The next sections in this chapter are the materials that were presented to the board