Proposed Improvements Recommendations: Progressive, step-wise, implementation Use various AI/ML tools and techniques to assist the adjusters Provide support for low-level, repetitive tasks Point out areas in need of review Help with parsing and data extraction Reduce repetition fatigue Goals: Bring average processing time from 7h/claim down to 2h/claim Reduce human error by 80% Improve fraud detection by 25% Requirements: More precise measurements of performance: At baseline After every change/improvement 1.2 Current Process 1.4 Examples from prototype