Setting the stage

In order to make this lab seem more realistic, we will be describing this imaginary scenario.

Situation

  • We all work for a large multi-national insurance company called "Parasol Insurance":

    • Parasol Insurance is in the midst of digital transformation.

    • It is looking at modernizing practices and leveraging new technologies.

  • A small team was asked to:

    • Review the way insurance claims are currently being processed.

    • Provide advice on potential improvements.

  • That team is currently very small (about 4 people):

    • Findings will be presented to the board.

    • If they are convincing, the team will be granted the resources to implement the recommendations.

  • The next sections in this chapter are the materials that were presented to the board.